Terms of Service
Effective Date: December 1, 2018
Last Updated: January 21, 2025
Welcome to FASTO! These Terms of Service (“Terms”) govern your use of our website and services, including payment processing, chargeback prevention, fraud mitigation, email marketing, and social media management. By accessing or using our services, you agree to these Terms. If you do not agree, please refrain from using our services.
1. Definitions
For clarity, the following definitions apply:
- “We,” “us,” or “our” refers to FastoPayments OÜ, its affiliates, and authorized representatives.
- “User,” “you,” or “your” refers to anyone accessing or using our website or services.
- “Services” refers to the payment processing, chargeback prevention, fraud mitigation, email marketing, social media management, and related offerings provided by FastoPayments OÜ.
2. Eligibility
To use our services, you must:
- Be at least 18 years old or the legal age of majority in your jurisdiction.
- Ensure all information provided is accurate, complete, and up-to-date.
- Use our services for lawful purposes only.
3. Services Provided
FastoPayments OÜ offers:
- Payment Brokering: Facilitating connections with payment gateways and processors.
- Chargeback and Fraud Prevention: Tools and services to mitigate chargebacks and fraudulent transactions.
- Email Marketing and Social Media Management: Services to help grow your online presence.
Specific service terms may apply depending on the product or package you choose.
4. User Responsibilities
By using our services, you agree to:
- Provide accurate and lawful information during registration and while using our services.
- Comply with all applicable laws and regulations, including but not limited to anti-money laundering (AML) and know-your-customer (KYC) obligations.
- Not engage in fraudulent, abusive, or unlawful activities, including sending spam, misleading marketing emails, or facilitating illegal transactions.
- Keep your account credentials confidential and notify us immediately of unauthorized access.
5. Fees and Payments
- You agree to pay all fees associated with the services you select. Fees are outlined in your service agreement or order form.
- All payments must be made on time to avoid service interruptions.
- Certain fees, such as setup costs, may be non-refundable.
- You are responsible for any taxes or duties arising from your use of our services.
6. Intellectual Property
- All content on our website, including text, graphics, logos, and software, is the exclusive property of FastoPayments OÜ or its licensors.
- You may not copy, modify, distribute, or reverse-engineer any of our intellectual property without explicit written permission.
7. Prohibited Activities
You may not use our services for:
- Activities involving fraud, money laundering, or other unlawful behavior.
- Sending unsolicited or deceptive marketing emails.
- Facilitating transactions for prohibited goods or services.
- Any actions that disrupt or harm the operation of our platform or services.
8. Limitation of Liability
To the fullest extent permitted by law:
- FastoPayments OÜ is not liable for any indirect, incidental, or consequential damages arising from your use of our services.
- Our total liability to you is limited to the fees you paid for the services in question during the 12 months preceding the claim.
9. Termination
We reserve the right to suspend or terminate your access to our services if:
- You breach these Terms.
- You engage in unlawful or prohibited activities.
- Your account remains inactive or unpaid for an extended period.
You may terminate your account by contacting us at support@fasto.co. Upon termination, outstanding fees remain payable.
10. Modifications to Services
FastoPayments OÜ may update or modify its services or these Terms at any time. Significant changes will be communicated via email or a notice on our website. Continued use of the services after updates signifies acceptance of the changes.
11. Governing Law and Dispute Resolution
- These Terms are governed by the laws of Estonia.
- Any disputes will be resolved through arbitration in Tallinn, Estonia, unless otherwise required by applicable law.
12. Contact Us
For questions or concerns regarding these Terms, reach out to us:
Email: terms@fasto.co
Phone: +372 53022546
Address: Kaupmehe 7, 10114, Tallinn, Estonia
