TCV Trading's SUCCESS STORY
TCV Trading now benefits from smooth transactions, good settlements, and ongoing support.
About the Merchant
CityVapeDistro is an established brand within the vaping industry, offering a wide range of disposable vapes, vape kits, e-liquids, nicotine salts, and rebuildable devices. They also run a growing wholesale division to meet the needs of retailers across Europe. Their goal was to partner with a payment service provider that could support their expansion, provide reliable merchant accounts, and help them manage challenges tied to the vaping sector. Since financial institutions often treat vape-related businesses as high-risk, the requirements for CityVapeDistro were clear from the start.
The Challenges
CityVapeDistro is an established player in the vaping industry, but as their business continued to grow, they faced challenges with payment processing.
Many providers were either reluctant to work with vape businesses or offered solutions that were too rigid to keep up with the pace of the industry.
For CityVapeDistro, it was crucial to find a partner that not only understood the regulatory environment but could also deliver fast, reliable, and secure processing. Delayed settlements, compliance hurdles, and poor support from traditional providers were slowing them down and putting unnecessary pressure on their operations.
We have been working with this merchant account solution for over 3 years now, and the experience has been nothing but excellent. Everything works smoothly, the fees are fully transparent, and payouts always arrive on time without any issues.
FastoPayments's Solutions
We worked with CityVapeDistro to create a payment setup designed around their specific needs. This included offering multiple payment options that gave their customers more flexibility at checkout, seamless integration with their online store, and a scalable infrastructure that could support their growth.
Our team provided hands-on guidance from the very beginning to ensure onboarding was quick and straightforward. In addition, we guaranteed round-the-clock support so they could always get answers and assistance when needed, which is especially important in such a fast-moving and competitive market.
Reliability is key in the vape business, and this provider has proven to be a trustworthy partner from day one. I can confidently recommend this service to any vape business looking for a dependable and transparent payment solution.